Cancel Your Subscription

How to cancel Krumzi in a few clicks, what offers you'll see, what happens to your designs, and how to reactivate later.

Written By Andrei Terteci

Last updated 7 days ago

You can cancel any time from inside Krumzi. No emails, no waiting. Your designs stay in your account.

How to cancel

  1. Go to Settings → Billing & plan.

  2. On your plan card, click Cancel plan.

  3. Tell us why. Pick a reason and, if you like, add a sentence. It's optional but it genuinely shapes what we build.

  4. See if we can help. Based on your reason, we show one to three offers (details below). Take one, or continue.

  5. Confirm. You'll see exactly what you keep and what you lose, and an optional 1-to-5 rating of how close we came to what you expected. Click Cancel my subscription.

The offers you might see

  • Something's broken: talk to a human first. We reply fast and would rather fix it than lose you.

  • Missing a feature: file a real feature request through our feedback widget so it lands on the roadmap.

  • Not using it enough: a discount for a few months, or a switch to a smaller plan.

  • On a trial: a one-time 7-day trial extension, or Email me before any charge so you can decide later without any surprise billing.

What happens after you cancel

You keep access until the period ends

Cancelling stops future charges; it doesn't cut you off. You keep your plan's features and remaining credits until your current billing period ends. The Billing page shows the exact end date. On a trial, cancelling means your card is simply never charged.

After that

  • You aren't charged again.

  • AI generation and AI edits pause.

  • Your designs, exports, brand kit, and Brand Mind stay in your account.

Export anything you still need before the end date, just to be safe.

Changed your mind?

Until your period ends, the Billing page shows a banner with a one-click Reactivate button. Click it and your plan continues as if nothing happened. After the period ends, come back to Settings → Billing & plan and pick a plan to subscribe again; everything will be where you left it.

Refunds

Cancelling doesn't refund the current period. If it's been 7 days or less since your first payment and you've used 100 credits or fewer, you're eligible for a full refund under our policy at krumzi.com/refund-policy. Email hello@krumzi.com if you need a hand with it.

Need help before you go?

If something isn't working the way you expected, write to hello@krumzi.com. We'd love a chance to fix it first.