Contact Support

Can't find the answer here? Talk to us. Krumzi is built by a small team and real people read every message.

How to reach us

• Live chat (fastest): click the purple chat button in the bottom-right corner of the app. You can send us a message, search the help center, and read the latest updates without leaving your work. If you're signed in, we already know which account you're on, so there's nothing to fill in.

• Inside the editor: the chat button is hidden there on purpose, so it never covers your canvas or the AI chat box. Click your profile at the bottom of the sidebar and pick Chat with us instead.

• Email: hello@krumzi.com, or Email us in the profile menu. Good for anything long, or if you need to attach a lot of files.

The profile menu also has Send feedback (ideas and feature requests) and Help center.

If you email us, write from the address you use to log in, so we can find your account straight away.

What to include

The more of this you send, the fewer follow-up questions we need:

• What happened vs. what you expected. "The export button does nothing on my carousel called Spring Launch" beats "export is broken".

• Screenshots or a screen recording of the error or the odd result. For AI issues, include the prompt you used.

• Steps to reproduce, if it happens every time.

• Browser and device (Chrome on Mac, Safari on iPhone, and so on).

• When it started, and whether anything changed right before (new plan, new brand, big upload).

• Your account email, if you're emailing us rather than using chat.

One issue per conversation helps us route and resolve faster.

What happens next

We read it, look at your account if needed, try to reproduce the problem, and reply with a fix or a next step. Replies land back in the same chat, and the chat button shows a badge when there's something new waiting. Most things are sorted in a message or two. If it's a real bug, we'll tell you when it's shipped.

Before you write

A quick refresh, logging out and back in, or trying another browser clears a surprising number of glitches. These articles cover the most common questions:

• Design Looks Different Than Expected

• Video Not Rendering

• Credits Not Refreshing

• Cannot Access a Feature

Billing and refunds

Plan changes, invoices, card updates, cancellation, and reactivation are all self-serve in Settings → Billing & plan. For refunds, see krumzi.com/refund-policy; if you're eligible and stuck, message us and we'll process it. Please contact us before opening a chargeback with your bank.

Feature requests and feedback

Use Send feedback in the profile menu so your idea lands on our public feedback board where you can follow it, or email hello@krumzi.com. Tell us what you'd do with the feature; that's what helps us prioritise.

Legal, privacy, and data

Privacy policy, terms, and data-deletion instructions are on krumzi.com/privacy, krumzi.com/terms, and krumzi.com/data-deletion.