Billing and Invoices

Krumzi's payments run through Polar, our payment processor. You never leave the app for day-to-day billing: invoices, plan changes, and top-ups all live in Settings → Billing & plan. Card and tax details are handled in Polar's secure portal, one click away.

Download an invoice

1. Open Settings → Billing & plan.
2. Scroll to Invoices & receipts. Every charge is listed with its date, description, amount, and status.
3. Click Download PDF on the row you need. If the invoice hasn't been generated yet, we create it on the spot; wait a moment and try again if it says it isn't ready.

Invoices are tax-ready. To have your company name, address, or VAT ID appear on them, add those details in the billing portal (below) before the next charge.

Update your card or billing details

1. On the Billing page, find Payment method & billing details.
2. Click Manage billing. The Polar customer portal opens.
3. Update your card, billing address, or tax details and save.

Krumzi never stores your card number. Polar handles it end to end.

Buy a top-up credit pack

Under Top up credits, pick a pack and check out. Top-up credits land in your account when the payment completes, never expire, and are used after your monthly credits run out. Top-ups are available to active subscribers, not during the trial.

When you're charged

• Trial: nothing for 7 days. On day 8 your card is charged for the plan you chose and the subscription starts. We email you the day before.
• Monthly plans: on the same date each month, counted from your first charge.
• Yearly plans: once a year on your anniversary date.
• Upgrades: a prorated charge for the rest of the current cycle, shown before you confirm.

If a payment fails

Your status changes to past due and a red banner appears on the Billing page. Click Update payment method to fix your card, or Retry charge once you have. Until the payment goes through, AI features are paused; your designs are safe.

Refunds

If Krumzi isn't for you, you can get a full refund of your first payment when it's been 7 days or less since that payment and you've used 100 credits or fewer. Renewals and lifetime licenses aren't refundable. Read the full policy at krumzi.com/refund-policy, and if you're eligible and don't see the option, email hello@krumzi.com and we'll sort it out. Please contact us before filing a chargeback; it's faster for both of us.

Legacy subscribers

If you subscribed before we moved to Polar, your billing may still run through our previous processor. Everything works the same, but if a button on the Billing page doesn't behave as described here, email hello@krumzi.com and we'll handle it manually.