Andrei Terteci

Troubleshooting

Why an AI-generated design might miss the mark, and the fastest ways to steer Krumzi toward what you had in mind.

Design Looks Different Than Expected

What to check when a video export in Krumzi is slow, stuck, or fails, and how to get it through.

Video Not Rendering

When Krumzi credits reset, why yours might not have yet, and how to check your renewal date and balance.

Credits Not Refreshing

Why a feature is locked or shows an upgrade prompt in Krumzi, which plan unlocks it, and how to switch.

Cannot Access a Feature

How to reach Krumzi support by live chat or email, what to include so we can fix things fast, and where to send feedback and feature requests.

Contact Support

What works on your phone, why the editor needs a bigger screen, and how to send yourself a link to pick up on desktop.

Using Krumzi on Mobile

Feedback

Learn everything about how to get started with Krumzi

Getting Started

Sign up for Krumzi with email and password or Google, confirm your email, and start your 7-day free trial.

Create Your Account

How Krumzi's 7-day free trial works: full access, 1,000 credits, card upfront, activate early, extend once, cancel in one click.

Start Your Free Trial

Walk through your first AI-generated design in Krumzi: describe it, pick a size, watch it build, then refine and export.

Create Your First Design

Compare Krumzi's Starter, Pro, and Ultra plans: prices, monthly credits, and what each one unlocks.

Plans and Pricing

Krumzi credits are usage-based: what costs credits, what's flat-priced, when credits reset, and how to check your balance.

How Credits Work

Krumzi starts with a 7-day free trial with full access. After that it's a paid subscription. There are also free tools that need no account.

Is Krumzi free?

Krumzi is an AI social media designer. You describe what you want in plain text and it designs it from scratch, then you edit anything you like.

What is Krumzi?

Krumzi is built by Andrei Terteci, an indie maker based in Romania, under ACT Software Solutions.

Who created Krumzi?

Krumzi ships constantly. Follow the changelog, the in-app updates, or the newsletter to keep up.

How can I find out what's new?

Generate images, carousels, and videos by describing what you want.

AI Designer

Open the AI Designer, describe what you want, and get your first design. Here's how the prompt screen works.

Start a Conversation

Get better designs from Krumzi's AI by writing clear, specific prompts. What to include, what to skip, and examples that work.

Writing Effective Prompts

Krumzi lets you pick which AI model designs for you: Claude, GPT, Gemini, or Kimi. Here's what each is good at and how to switch.

Choose an AI Model

Create a single-image design (post, ad, thumbnail, banner) from a text prompt with Krumzi's AI Designer.

Generate an Image

Create multi-slide carousels for Instagram and LinkedIn with Krumzi's AI Designer. One brief, every slide designed on a single connected canvas.

Generate a Carousel

Create short animated videos (Reels, TikToks, Shorts, stories) from a text prompt with Krumzi's AI Designer. Pro and Ultra.

Generate a Video

Keep chatting to iterate on an AI design, then keep or discard each change. How refinement, pending changes, and threads work in Krumzi.

Refine Your Design

Attach images, PDFs, text files, voice memos, video, and links to your prompt so the AI designs from your real material.

Upload Files in Chat

Turn on the Brand Kit toggle so the AI uses your saved colors, fonts, and logos automatically. How it works with Brand Mind.

Use Brand Kit with AI

Turn on Batch to get up to 10 distinct designs from one brief, generated in parallel, with a gallery to edit or download them all.

Batch Generate Variations

Refine and customize the images Krumzi generates.

Image Editor

Zoom, select, move, resize, and rotate elements on the Krumzi image editor canvas, and understand the panels around it.

Navigate the Canvas

Every keyboard shortcut in the Krumzi editors, plus how smart snapping and alignment guides work.

Keyboard Shortcuts and Snapping

Add text to a Krumzi design, edit it on the canvas, and change fonts, weights, size, color, spacing, alignment and effects.

Add and Edit Text

Add shapes, icons, animated counters, QR codes and other elements from the Assets panel and style them.

Add Shapes and Elements

Upload your own images to Krumzi, place them on the canvas, replace them, mask them, remove backgrounds and apply filters.

Upload and Place Images

Browse Krumzi's animated emoji library, add emojis to a design, and know how they behave in image versus video exports.

Use Animated Emojis

Add hand-drawn arrows, lines and circles to point at, underline or highlight parts of a Krumzi design.

Add Annotations

Set solid, gradient, mesh, transparent or full-bleed photo backgrounds in Krumzi, with brand presets, overlays and dual-tone effects.

Change Backgrounds

Use the Design panel and canvas toolbar to change position, size, tilt, opacity, colors, effects and layer order for any element.

Customize Elements

Turn any link into a scannable QR code on an image, carousel or video, style it to match your brand, and keep it scannable.

Add a Link to an Image with a QR Code

Build multi-slide carousels for Instagram, LinkedIn, and TikTok.

Carousel Editor

Generate a multi-slide Instagram or LinkedIn carousel from one prompt in the AI Designer, and understand how Krumzi's wide-canvas carousels work.

Create a Carousel

Move between slides, edit elements on Krumzi's wide carousel canvas, move things across slides, and add or remove slides.

Edit Individual Slides

Design multi-page flyers, brochures, and menus, then export a print-ready PDF.

Documents

Design 2 to 12 print-size pages from one brief and export a print-ready PDF. Pro and Ultra.

Make a multi-page flyer or brochure

Move between pages, respect the safe margin, add or remove pages, and export a print-ready PDF at 300 dpi.

Edit and Export a Multi-Page Document

Edit, animate, and polish AI-generated videos.

Video Editor

How the video editor timeline works: tracks, the playhead, trimming clips, splitting the background, and previewing your video.

Timeline and Playback

Build multi-scene videos with background segments: split at the playhead, restyle each segment, and set the transition between them.

Scenes and Background Segments

Give any element an entry and exit animation in the video editor, from a simple fade to word-by-word text reveals.

Add Animations

Set the transition that plays between background segments in your video, choose its style, direction, and duration.

Add Transitions

Upload your own footage to the video editor, place it on the canvas, trim it, cut sections out, and control speed and volume.

Upload Custom Videos

Search the built-in stock video library, add clips to your video, and use them as animated backgrounds.

Add Stock Videos

Add a soundtrack or voiceover to your video from the royalty-free library or your own audio files, and see it as a waveform.

Add Music

Auto-generate captions from any video's speech for 2 credits, then edit the words, pick a style preset, and change colors.

Add Captions and Subtitles

Add a number that counts up on screen: set the value, prefix, suffix, and confetti, then style and time it like any element.

Use Animated Counters

Search thousands of Lottie animations inside the video editor, recolor them to your brand, and drop them on the canvas.

Use Lottie Animations

Organize and reuse the images and videos in your asset library.

Visuals

Use the Visuals library to sort your designs into nested folders, tag them, filter by type or tag, and move things around by drag and drop.

Organize designs with folders and tags

Copy a design into any folder, rename it from the editor, and delete designs from Visuals, with keyboard shortcuts for bulk work.

Duplicate, rename, and delete designs

Upload your own images, videos, audio, and Lottie files into the editor, reuse them across designs, and find stock media, memes, emoji, and shapes.

Upload and manage your media

Create custom images from a text prompt (5 credits each) and cut backgrounds out of any image (5 credits), from the editor or by asking the AI.

Generate AI images and remove backgrounds

Set up your colors, fonts, and logos so every design stays on-brand.

Brand Kit

Open the Brand Kit, add your brand name, and see how it feeds every AI design on Pro and Ultra.

Set up your Brand Kit

Add one or more logo variants to your Brand Kit, label them, and let the AI pick the right one for each design.

Upload logos

Set primary, secondary, and accent brand colors, get automatic shade scales, and use them in AI designs and the editor.

Set brand colors

Choose a heading font and a body font for your Brand Kit, preview the pairing, and have the AI apply them to every design.

Set brand fonts

See, use, and remove the images and videos saved in your Brand Kit, and drop them into designs from the editor.

Manage brand media assets

Create, switch between, and delete brand workspaces. Ultra supports up to 3 brands, each with its own kit, designs, and Brand Mind.

Manage multiple brands (workspaces)

Train Krumzi on your brand so the AI knows your voice, audience, and goals.

Brand Mind

Brand Mind is the AI's understanding of your brand: look, voice, and rules. It steers every design so results come out on-brand from the first try.

What Is Brand Mind?

Build your Brand Mind in a few minutes: website analysis, a tappable interview for colors, fonts and style, your logos, then your first on-brand design.

Set Up Brand Mind

Update Brand Mind when things change: chat with it, edit custom instructions on the Brand Board, replace your logo, or rebuild from scratch.

Edit and Retake Brand Mind

Per-brand AI defaults: model, thinking, brand strictness, auto-critique, web search, image generation, reply style, and copy language.

AI Settings per Brand

Post Ideas

Get batches of on-brand post ideas from Brand Mind, organized by content pillars, and enhance rough ideas of your own. Costs and how it works.

Generate Post Ideas

Send any post idea straight to the AI Designer with one click. Formats, required inputs, model choice, and what to do next.

Turn an Idea into a Design

Download your designs in the right format and quality.

Exporting

Download a Krumzi image design as PNG, JPG, WebP or PDF at 1× to 4× scale, with an optional transparent background.

Export Images

Export a Krumzi carousel as separate slide images in a .zip or as a multi-page PDF, choosing which slides, the format and the size.

Export Carousels

Render a Krumzi video in the cloud and download it as MP4, MOV or MKV at 720p, 1080p or 4K, with frame-rate and compression options.

Export Videos

Every image, carousel and video you render is saved to the Exports page, where you can preview and re-download it any time.

Find Past Exports on the Exports Page

Free utilities anyone can use, no account required.

Free Tools

Calculate any aspect ratio, resize dimensions without distortion, or drop an image and download every social size at once. Free, no login.

Aspect Ratio Calculator

Make a number-counting animation in your browser and export it as a 1080p MP4. Free, no signup, renders locally.

Animated Counter

Turn a static screenshot into a short MP4 or GIF with an animated gradient background, shadow, rounded corners, and fade or zoom. Free, no signup.

Screenshot to Video

Build a soft mesh gradient from presets or your own colors, then export it as PNG, SVG, or ready-to-paste CSS. Free, no signup, no watermark.

Mesh Gradient Generator

Create a looping animated gradient video from presets or your own colors and export an MP4 in square, landscape, or vertical. Free, no watermark.

Animated Background Generator

Upload any image, hover with a magnifier to grab exact HEX, RGB, HSL, HSB, OKLCH, and CMYK values, and auto-extract a full palette. Free, no signup.

Color Picker From Image

Manage your profile, subscription, and invoices.

Account and Billing

Everything on the Billing & plan page: your plan, status, credit usage, renewal date, top-ups, invoices, and payment method.

Manage Your Subscription

Switch between Starter, Pro, and Ultra, or between monthly and yearly billing, right from Settings → Billing & plan.

Upgrade or Downgrade Your Plan

Download invoices, update your card and billing details, and understand when and how Krumzi charges you through Polar.

Billing and Invoices

How to cancel Krumzi in a few clicks, what offers you'll see, what happens to your designs, and how to reactivate later.

Cancel Your Subscription

Change your name and avatar, manage your brand details, and find your other settings in Krumzi.

Update Your Profile

Change your Krumzi password from Settings, or reset it from the login page if you've forgotten it.