Troubleshooting
Fix common issues fast.
- Design Looks Different Than ExpectedWhy an AI-generated design might miss the mark, and the fastest ways to steer Krumzi toward what you had in mind.
- Video Not RenderingWhat to check when a video export in Krumzi is slow, stuck, or fails, and how to get it through.
- Credits Not RefreshingWhen Krumzi credits reset, why yours might not have yet, and how to check your renewal date and balance.
- Cannot Access a FeatureWhy a feature is locked or shows an upgrade prompt in Krumzi, which plan unlocks it, and how to switch.
- Contact SupportHow to reach Krumzi support by live chat or email, what to include so we can fix things fast, and where to send feedback and feature requests.
- Using Krumzi on MobileWhat works on your phone, why the editor needs a bigger screen, and how to send yourself a link to pick up on desktop.