Cannot Access a Feature
Why a feature is locked or shows an upgrade prompt in Krumzi, which plan unlocks it, and how to switch.
Written By Andrei Terteci
Last updated 7 days ago
Seeing a lock icon, a grayed-out button, or an upgrade prompt? Almost always it means the feature belongs to a higher plan, your trial or subscription has ended, or you're out of credits. Here's how to tell which, and what to do.
What each plan unlocks
The free trial gives you full access, so nothing above is locked while it's running.
Common scenarios
Video editor or video export is locked
Video needs Pro or Ultra. On Starter, choosing Video in AI Designer or opening the export screen shows an upgrade prompt.
Fix: upgrade to Pro in Settings → Billing & plan. Upgrades apply immediately.
Brand Kit is unavailable
Brand Kit (logos, colors, fonts auto-applied to designs) is Pro and Ultra. Brand Mind is on every plan, so you can still teach the AI your style, voice, and custom instructions on Starter.
Can't create another brand
Starter and Pro include 1 brand; Ultra includes 3. To add a brand on a lower plan, upgrade or delete an existing one.
Templates ask me to upgrade
Templates are Pro and Ultra.
The AI won't generate anything
Check whether you're out of credits: you'll see an out-of-credits card in the chat. Buy a top-up pack, upgrade, or wait for your reset. Trial users can activate early to get their full monthly credits now.
The whole app sends me to the Billing page
Your trial ended without converting, your subscription was cancelled and the period is over, or a payment failed. Pick a plan, or fix your card and retry the charge. Your designs are all still there.
I'm on a trial and see "Activate"
That's not a lock. It's the option to end your trial early and start your plan now, with your unused trial credits carried over as never-expiring credits.
Check your plan
Open Settings → Billing & plan. The top card shows your plan and status; the plan comparison below has Upgrade and Downgrade buttons. Your plan name is also shown next to Billing & plans in the profile menu at the bottom of the sidebar.
Think it's a bug?
If a feature your plan includes is still locked (for example, video on Pro), refresh the page and log out and back in first. If it's still wrong, email hello@krumzi.com with your account email and a screenshot. We'll fix it.